ALL SALES ARE FINAL: There are No Refunds, Exchanges, or Transfers. No Exceptions. If the show is cancelled, refunds will be given (see below in REFUNDS for more information).

TICKET HOLDER INFORMATION: Holder acknowledges that the event may be broadcast or publicized or otherwise used to promote the Mesa Amphitheatre, and hereby grants permission to utilize holder's image or likeness in connection with any live or recorded admission or reproduction of such event without compensation or additional permission.

BUYER BEWARE:  MesaAmp.com is the ONLY authorized ticket seller for its events. Individual Resellers, Ticket Exchange, Ticket Reseller Websites, and Ticket Brokers are not recognized ticketing agents of the Mesa Amphitheatre.  Mesa Amphitheatre is not responsible for, and unable to verify or provide support for any tickets purchased through a third party.  ONLY tickets purchased through MesaAmp.com will guarantee you entry into our venue. Any person who purchases from a third party does so at their own risk.

TICKET LIMITS ENFORCED: When purchasing tickets on our website, there is a specified limit for each event. This limit, often referred to as a 'ticket limit,' is displayed during the purchase process and is enforced for every transaction / ticket holder. We have established this policy to prevent unfair ticket-buying practices. To ensure fairness, each account must be linked to a unique individual and must contain accurate and verifiable information. Multiple accounts should not be used to bypass or exceed the publicly stated ticket limits.

SELLER BEWARE:  The Mesa Amphitheatre does not authorize the commercial purchase and reselling of tickets.  Any ticket(s) found to be resold may be cancelled in accordance with our Purchase Policy. If you attempt to exceed the specified ticket limits, we reserve the right to cancel any or all orders and associated tickets without prior notice. In such cases, your ability to purchase tickets may also be restricted. Orders that are canceled for violating the ticket limit may be eligible for a refund at face value, excluding fees. This policy applies to orders linked to the same name, IP address, email address, billing address, credit card number, or other identifiable information.

RESELLERS BEWARE: In-person verification may be required to prevent violations of our Ticket Policy. E-Tickets (Electronic Tickets) may also require in-person verification and will-call pick-up. Mesa Amphitheatre reserves the right to reissue ticket barcodes on previously delivered tickets, including E-Tickets and Delayed Delivery Tickets to Will-Call Tickets. There are no refunds on tickets that have been reissued to WILL CALL PICKUP or Tickets that require ID verification. Will-call tickets may only be picked up by the original account holder with a valid ID. Ticket orders found to be in violation of our Purchase Policies may be canceled and tickets voided.

If you attempt to exceed the specified ticket limits, we reserve the right to cancel any or all orders and associated tickets without prior notice. In such cases, your ability to purchase tickets may also be restricted. Orders that are canceled for violating the ticket limit may be eligible for a refund at face value, excluding fees. This policy applies to orders linked to the same name, IP address, email address, billing address, credit card number, or other identifiable information.

TICKET INFORMATION AND EVENT GUIDELINES:
Save your Ticket as a PDF to your phone or Print your tickets and receipt at the time of your web purchase. You may pick your tickets up at the Box Office during the event date, one hour before doors, with a valid photo ID if they are being held. Tickets purchased from unauthorized dealers are NOT guaranteed and may be refused at the door. To guarantee a valid ticket, it is recommended that you purchase from our site at www.mesaamp.com.

For the safety of our guests, some items are not permitted in the Amphitheatre. Permitted/restricted items are often at the discretion of the bands themselves, and are subject to change with each event and on the day of the event.
For your convenience, please plan to arrive with only the items you need during the show. 

Policy regarding tickets purchased from a third-party ticket vendor: There is a possibility that entry to the concert may not be guaranteed, resulting in a financial loss. The buyer should exercise caution and accept all associated risks.

Re-entry is not allowed at any event unless explicitly stated otherwise on the event's webpage.

REFUNDS: In Some instances, the Event Organizer may give you the option to request a refund. If that happens, we'll let you know. Send us an email with your; Order Number, First and Last name, and Phone Number at ( mesaamp@mesaaz.go v). Refunds are not guaranteed and may be subject to deadlines set by the Event Organizer. Please make sure to adhere to these deadlines, as requests received after may not be processed. All refund requests must be sent to mesaamp@mesaaz.gov.

RESTRICTED ITEMS: (Subject to change with each event): No chairs or camping chairs, blankets or towels, coolers, food, beverages, cameras, video or audio recording devices, large bags or purses, weapons, chains (such as wallet chains), mace, fireworks, knives or other items that could cause harm to others. See Clear Bag Policy on the FAQ page.

PERMITTED ITEMS: (subject to change with each event): One-two 20 oz. sealed bottle of water per person is allowed. Pour-off may be required for some shows.

ACCESSIBILITY INFORMATION: 
The Mesa Amphitheatre strives to reasonably accommodate the special needs of the patrons who attend events at our facility. If you have special needs and require a reasonable accommodation to attend an event at our facility please feel free to contact us directly at (480) 644-2560.
mesaamp@mesaaz.gov