ALL SALES ARE FINAL: There are no Refunds, exchanges or transfers, no exceptions. If the show is cancelled, refunds will be given (see below in REFUNDS for more information). WE DO NOT MAIL TICKETS: Save your Ticket as a PDF to your phone or Print your tickets and receipt at the time of your web purchase. You may pick your tickets up at the Box Office during Box Office Hours with a valid photo if they are being held. Tickets purchased from unauthorized dealers are NOT guaranteed and may be refused at the door. To guarantee a valid ticket, it is recommended that you purchase from our site at www.mesaamp.com For the safety of our guests, some items are not permitted in the Amphitheatre. Permitted/restricted items are often at the discretion of the bands themselves, and are subject to change with each event and on the day of the event. For your convenience, please plan to arrive with only the items you need during the show. There is no re-entry to the event. RESTRICTED ITEMS: (subject to change with each event ): No chairs or camping chairs, blankets or towels, coolers, food, beverages, cameras, video or audio recording devices, large bags or purses, weapons, chains (such as wallet chains), mace, fireworks, knives or other items that could cause harm to others. See Clear Bag Policy on the FAQ page. PERMITTED ITEMS: (subject to change with each event ): One-two 20 oz. sealed bottle of water per person is allowed. Pour-off may be required for some shows. ACCESSIBILITY INFORMATION: The Mesa Amphitheatre strives to reasonably accommodate the special needs of the patrons who attend events at our facility. If you have special needs and require a reasonable accommodation to attend an event at our facility please feel free to contact us directly at (480) 644-2560. mesaamp@mesaaz.gov REFUNDS: In Some instances, the Event Organizer may give you the option to request a refund. If that happens, we'll let you know. Please send us an email with your; Order Number, First and Last name, and Phone Number at  mesaamp@mesaaz.gov